Terms and Conditions

By purchasing, submitting partial or full payment for, or accessing the Maternity and Extended Leave Playbook ("the Program"), including its member site and all related materials, you agree to the following terms.

Please read this Agreement carefully before accessing www.savoirfairedigitalconcierge.com or any materials owned by The Little Triangle LLC d/b/a Savoir Faire Digital Concierge ("Company"). This includes all written, audio, video, and downloadable materials associated with the Program.

If you do not understand or do not accept this Agreement, please do not access the Program and contact us at hello@savoirfairedigitalconcierge.com.

This Agreement takes effect on the date of purchase and is between you ("Client") and Company. You accept it by agreeing to the terms during checkout on the Program's sales page.

Scope of Program
(a) The Program is a self-paced digital course. It includes the course content, templates, and resources described on the sales page as of the date of purchase.
(b) The Program does not include live calls, coaching, a community, or one-on-one support unless the sales page states otherwise at the time of purchase.
(c) Any additional services Client requests from Company may require additional fees, agreed upon in writing by both parties.
Payment
(a) Program Fee. Client agrees to pay the Program fee listed at checkout, either in full or through the payment plan offered. Client will not receive invoice reminders for payments. If any authorized charge fails, Client remains responsible for that payment and any late fees outlined below.
(b) Payment Plans. If Client selects a payment plan, each remaining payment will be charged automatically every thirty (30) days, beginning 30 days after the first payment, until the full fee is paid.
(c) Late Payments. If a payment remains unpaid 7 days after its due date, a late fee of ten percent (10%) of the payment due will be added, and an additional late fee will be added for each 7-day period it remains unpaid. Company may pause Client's access to the Program until all outstanding fees are paid in full.
(d) Payment Authorization and Chargebacks. Client authorizes Company to charge the card or account provided at checkout for all payments on the dates set out in this Agreement, without separate authorization. Client agrees not to dispute or reverse any authorized charge, and to withdraw any dispute filed in error right away. Client agrees not to cancel the card on file while payments remain without Company's prior written consent. Client is responsible for any fees, including reasonable attorney's fees and collection costs, Company incurs recovering disputed or unpaid amounts.
Access
(a) Client receives lifetime access to the Program, meaning access for as long as Company continues to offer the Program, beginning on the date of purchase.
(b) If Company discontinues the Program, Company will give Client at least 30 days' written notice so Client can download any downloadable materials.
(c) Company may update, add to, or reorganize Program content at any time. Client will have access to the current version of the Program.
(d) Access is for Client only and may not be shared (see Section 7).
Client Responsibilities
Client understands that results depend on how Client uses and implements the Program. Client is responsible for working through the material at Client's own pace, applying it to Client's own business, and reaching out to Company with any access or technical questions.
Communication
All communication takes place by email at hello@savoirfairedigitalconcierge.com or through the ThriveCart member portal. Business hours are Monday through Friday, 9am to 5pm Eastern. Messages will be answered within 2 business days, not including weekends or holidays.
Refunds and Cancellations
(a) No Refunds. Because the Program is digital and delivered immediately upon purchase, all sales are final and no refunds will be given. Client's lack of use of the Program, or not achieving desired results, is not grounds for a refund.
(b) Payment Plans. Client may stop using the Program at any time, but this does not cancel the obligation to pay the full Program fee. Client remains responsible for all remaining payments.
(c) Removal. If Client violates this Agreement, including sharing access, reproducing content, or behaving in an abusive or unprofessional way toward Company or its representatives, Company may terminate Client's access without notice or refund. Client remains responsible for all remaining payments.
(d) Termination by Company. If Company chooses to end Client's access for any reason other than those in Section 6(c), Company will release Client from any remaining payments.
(e) Force Majeure. Company is not responsible for delays or interruptions caused by events outside its control, including natural disasters, war, civil unrest, pandemic or epidemic, acts of terrorism, or widespread technology or platform outages. Company will make a reasonable effort to restore access as soon as possible.
Intellectual Property
(a) Ownership. All Program content is the proprietary intellectual property of Company and/or its licensors and is protected by copyright, trademark, and other applicable laws. Company grants Client a personal, non-transferable license to use the Program for Client's own business.
(b) Use of Templates. Client may customize and use the Program's templates and scripts within Client's own salon or business. Client may not resell, share, or distribute them in original or modified form.
(c) Restrictions. Client may not copy, share, reproduce, distribute, sell, teach, license, post, or create derivative products from the Program, including courses, guides, worksheets, toolkits, blog posts, videos, or audio, without Company's written consent.
(d) No Sharing Access. Client may not share login details or Program materials with anyone who has not purchased the Program, including employees, coworkers, or other stylists.
(e) Trademarks. All trademarks, logos, and taglines connected to the Program belong to Company and may not be used without written permission.
(f) This Agreement is not transferable or assignable without Company's prior written consent.
Confidentiality
Client agrees to keep the Program's content, strategies, and materials confidential and not disclose them to any third party. Any breach of this section or Section 7 is grounds for immediate removal from the Program without refund, and Company may seek injunctive relief to stop the breach.
Non-Disparagement and Client Features
(a) Client agrees not to make defamatory statements about Company, its team, or its products, except as required by law. This does not limit Client's right to leave an honest review.
(b) Company may share Client's feedback or results on its website or social channels. Company will request Client's approval before publishing any feature that names or identifies Client. Features that do not identify Client do not require approval.
No Guarantees
(a) Company cannot guarantee any outcome from the Program, as results depend on factors outside Company's control, including Client's own implementation. Testimonials represent possible results, not guaranteed ones.
(b) Company may recommend third-party tools or providers, some through affiliate links that may benefit Company financially. Company does not guarantee and is not responsible for any third-party product or service.
(c) If Program materials become inaccessible on the hosting platform (ThriveCart, Flodesk, Canva, or similar), Company will restore access within 72 hours of being notified.
Not Professional Advice
The Program is for educational and informational purposes only. It is not medical, legal, financial, tax, insurance, HR, or mental health advice, and Company is not a law firm or licensed provider in any of these areas. Client should consult their own doctor, attorney, accountant, insurance provider, or other licensed professional before making decisions about their health, leave, finances, contracts, or business structure. Leave laws and benefits vary by state and employment situation, and Client is responsible for confirming what applies to them.
Limitation of Liability
(a) Company is not liable for any lost profits, business interruption, or any indirect, incidental, special, punitive, or consequential damages, however caused, even if advised of the possibility of such damages.
(b) Company's total liability to Client will not exceed the fees Client has paid for the Program.
(c) These limits do not apply to a breach of Sections 7 or 8.
Warranties
Each party confirms it has full authority to enter into this Agreement. Except as stated in this Agreement, neither party makes any other warranties, express or implied.
Entire Agreement and Changes
This Agreement, together with the Program's sales page as of the date of purchase, is the entire agreement between the parties and replaces all prior understandings. Any change must be in writing and agreed to by both parties. No waiver of any provision is a waiver of any other provision, and no waiver is binding unless made in writing.
Neutral Construction
This Agreement was prepared by Company but will not be interpreted against Company for that reason. Each provision will be read in a way that is fair to both parties.
Notices
All notices must be in writing and sent to:

The Little Triangle LLC d/b/a Savoir Faire Digital Concierge
Attn: Claire Monroe
21430 Cedar Dr, Suite 214
Sterling, VA 20164
hello@savoirfairedigitalconcierge.com

Notices to Client will be sent to the email or mailing address provided at checkout. Either party may update its address by written notice.

Governing Law, Venue, and Mediation
This Agreement is governed by the laws of the Commonwealth of Virginia. The exclusive venue for any proceeding arising from this Agreement is Loudoun County, Virginia. Before pursuing any other remedy, including litigation or arbitration, the parties agree to first try to resolve any dispute in good faith, and then through mediation, with costs shared equally.
Legal Fees
If any legal action or proceeding is brought to enforce this Agreement, the prevailing party is entitled to recover reasonable attorney's fees and costs, in addition to any other relief.
Severability
If any provision is found invalid or unenforceable, it will be modified only as much as needed to make it enforceable, and all other provisions remain in full effect.
Electronic Acceptance
Electronic signatures and online acceptance have the same legal effect as a handwritten signature. Checking the box to agree to these terms and completing payment at checkout serves as Client's signature and acceptance of this Agreement.

By completing my purchase, I authorize The Little Triangle LLC d/b/a Savoir Faire Digital Concierge to charge my card or account for the amounts and on the dates agreed to in this Agreement. I accept responsibility for these charges and agree to the payment terms.

By purchasing or logging into the Maternity and Extended Leave Playbook, I agree to these Terms and Conditions as of the date of purchase.